Bank consultancy with an interpreter for the deaf

16. August 2019

In August, our video call service in which bank consultants are available 24/7 was upgraded with the presence of an interpreter. The aim is to facilitate the performance of the basic banking services for the deaf and thus enhance their inclusion in the world of the hearing.

The bank consultants in the NLB Contact Centre are able to resolve many problems the clients bring to them -for example, increase authorised overdraft on a card when needed or provide all answers about a loan - and help perform many banking transactions, such as payment of bills or cash remittance. With the inclusion of the interpreters, the video call - the only service of this kind in Slovenia - can now also be used by the deaf and hard of hearing.

Video call with a Slovenian sign language interpreter is available to all deaf and hard of hearing every Wednesday between 5 p.m. and 7 p.m. over the NLB website.

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The Theatre Interpreter Initiative

16. April 2019

Even though in Slovenia, the deaf have the same rights as the hearing under the Constitution, it is usually very difficult for them to exercise their right to culture and access to cultural goods.

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The financial literacy workshop for the deaf and hard of hearing

28. October 2019

Following the successfully completed first set of the Theatre Interpreter initiative, the NLB made a step forward a few months ago in the process of improving the inclusion of the deaf and hard of hearing and facilitated the process of performing the basic banking services via video call, as the first bank in Slovenia made possible due to the presence of a Slovenian sign language interpreter.

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